Technical Support Executive (required) at Crown Solutions India Private Limited

KCS Group

Technical Support Executive

Crown Solutions India Private Limited is looking for Technical Support Executive

Job Description	Immediate openings For Technical Support/ Customer Support Executive @ Pune/ Noida location Education Qualification: Graduates Work Experience: 0 to 5 Years Salary: Best in Industry Shift: Rotational Shift Job Responsibilities- Provide first line technical support talking to clients and computer users to determine the nature of problems Answer queries promptly, professionally and knowledgeably on the phone/email/Chat Maintain polite, professional attitude to all clients Installing and configuring applications, software investigating, diagnosing and solving application and hardware issues Log all calls received on Salesforce accurately, efficiently and completely Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems Provide timely updates to clients on existing queries. Manage and take ownership of the resolution process for all customer related issues Ensure the provision of consistently reliable and professional service by utilizing in depth technical and product knowledge and diagnostic skills Develop expertise in the tools/Applications of client products that will lead to shorter resolution times. Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues Undertake proactive calling to ensure customer satisfaction levels Proactively monitor team and adjust meet optimum performance levels and advocate consistently maintained procedures Achieve individual targets Maintain good working relationships with internal departments as well as 3rd party vendors Demonstration of ownership of problems
Work Experience	0 to 5 Years	Level	Junior - Executive, Assistant
Job Function	Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)	Vacancies	Not Specified
Industry	IT-Software	Job Location	Pune, Noida
Educational Qualification	B.Sc, BCA/BCS, B.E./B.Tech	Salary	Not Specified
Key Skills	Email/ Chat Support, Customer Support, Technical Support
Company Info	Crown, today is a well renown name in the arena of global IT solutions & also as a service company providing technology consulting, talent sourcing, and human resource management solutions to For-tune 1000 companies, with a strong domain. As our name has it, we have crowned ourselves in the work that we do. The solutions we provide goes hand in hand with integration and delivery through a client intensive relationship-based engagement & global delivery model. It all started in 2002 when Crown laid its foot firmly into this business and ever since we have been promising human resource solutions providing company that includes contingent staffing, talent sourcing, managed services programs, vendor management systems and recruitment process outsourcing. In the Human Resource management, we provide solutions that comprise of pay rolling and end to end pre and post recruitment lifecycle management services.
Address	Not Mentioned
Contact Number	Not Mentioned
Referral Information	Check details

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