KCS Group

Technical Support Engineer   




  Entercoms Solutions Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 0 to 2 years of experience in Technical Support, Voice Process, Desktop Support. Should have experience in ticketing tool & willing to work in providing online support. Must have excellent communication skills.

Job Responsibilities-

Comprehend & audit tech support activities pertaining to computer hardware warranty parts dispatches.
Provide L1 support to team members for tech support case log audits through email & chat.
Reviewing web based dispatch Orders & processing as per set guidelines.
Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested.
Validating troubleshooting & correctness of the orders.

Note :

1) The position is for rotational shift.
2) Person should be able to join on the immediate basis.
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Noida 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, Voice Process, Desktop Support


Company Info
Entercoms helps its customers accelerate the transformation of their service supply chains through deep domain expertise and technology. Entercoms achieves this through a BPaaS engagement model that focuses on business outcomes at speed. Within 90 days of their engagement, Entercoms` clients see benefits in areas such as on-time delivery performance, asset uptime, spares inventory, forecast accuracy, field service technician utilization, remote diagnostics accuracy, and service revenue.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


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