KCS Group

International Voice - Technical Support   




  Infosys BPM Limited is looking for International Voice - Technical Support



Job Description

Infosys BPM Limited is hiring for International Voice - Technical Support, Bangalore/ Pune

As a precautionary measure for COVID-19, we encourage you to attend interview through Telephonic/ Skype/ WebEx VC. Along with CV, kindly share your contact details, Skype ID and availability for interview.

Educational Qualification: Any Graduate
Work Experience: 1 to 4 Years
Job Location: Bangalore/ Pune
Shifts: Willingness to work in rotational shifts

Technical Skills:

Knowledge of relevant applications and tools specific to Service Desk.
Knowledge and hands on experience of Microsoft office tools such as excel, word and PPT
System software (i.e. operating systems, utilities), packaged (COTS) office productivity software, business applications, etc.,
Hardware infrastructure, data network remote support for Laptops, Desktops, LAN issues, Printer configuration etc.
Wireless connectivity, email and printing related requests
Requests for password resets, account privilege ,user account activation, suspension ,termination, installation and MACD requests
Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365. Chrome, Gmail, Hangouts etc.

Mobile devices such as IOS, Android and Chromebook devices
Technical knowledge/expertise to support technical help related queries and trouble shooting.
Technical/troubleshooting knowledge of mobile operating systems (iOS, Android, Windows)
Experience in a L1 service desk/ tech support process providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration etc.

Job Duties & responsibilities:

Provide Remote Assistance to End Users (Phone, Email, Chat and Self-Service)
Software installation and configuration
Provide technical troubleshooting to the issues reported by the end users.
Access management activities
Register calls and chats in the ticketing tool system.
Follow up to all the tickets assigned until its closure.

Note: Preference will be given to candidates who can join immediate or 15days.

If interested, kindly share your updated resume along with below mentioned details-

Full Name:
Qualification:
Total Experience:
Relevant Experience:
Comfortable for 24*7 shift:
Expected CTC:
Notice Period:
Current Location:
Re-location to Bangalore/ Pune(if-any):
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore, Pune 


Educational Qualification
B.E./B.Tech, M.Tech, MCA/PGDCA, BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, Customer Service


Company Info
Infosys BPO, the Business Process Outsourcing subsidiary of Infosys Limited (NYSE: INFY), today announced that the company has received the approval of the Ministry of Corporate Affairs, Government of India to change its name to Infosys BPM Limited. The new name is effective immediately, and will be implemented across the company`s services.The new name is a reflection of the paradigm shift in the nature of services that the company now offers through its holistic approach of end-to-end transformative BPM (Business Process Management). The scope and complexity of business processing work and the expectations of clients have changed significantly over the past few years as clients expect transformative value much beyond arbitrage through outsourcing and offshoring.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



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