KCS Group

Technical Support Representative   




  VCC India Private Limited is looking for Technical Support Representative



Job Description

Candidate should be Graduate or Post Graduate with basic networking skills
Ability to work under pressure with high attention to detail
Should have excellent communication and interpersonal skills
Must have Flexibility to work rotational shifts

Job Responsibility-

To provide best in class Technical support to customers over Phone.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Hyderabad 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk/ Service Desk, Customer Support


Company Info
VCC India Private Limited provides voice and chats platform customer care for VMedia, including inbound sales calls, billing and retention, and technical support, all from our office in Hyderabad. With VMedia`s recent launch and early success, this represents a great ground-floor opportunity for skilled and ambitious young people who would like to grow their careers as we grow the business. VCC is looking to hire agents to join our existing team of over 100 industrious employees.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



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