KCS Group

Technical Support Executive   




  Cherry E-commerce Services Pvt. Limited is looking for Technical Support Executive



Job Description

Candidate will deliver Technical Support to our customers in North America as well as around the world for very high end Audio Equipment used in very sophisticated enterprises around the world.

Should be able to speak fluently in American English or British English. American Accent (someone who has lived and worked/studied in the US Preferred).
Excellent technical skills, should be a problem solver
Excellent Analytical skills
Should be able to draft professional emails
Has an eye for detail
Experience in working with customer service ticket management tools such as Zendesk, Fresh desk, Service Cloud, Salesforce etc.
Open to working in a 24x7 environment

Key Responsibilities-

Providing Troubleshooting using the defined processes and procedures ensuring the problems of customers is solved
Coordinating with internal Level 2 or Product and Quality teams to provide a resolution to customers queries
Answer inbound phone calls in American English or British English
Answer inbound chats and e-mail tickets on Zendesk
Resolve all issues within SLA
Deliver A+ customer experience to customers

Required Candidate profile

Perks and Benefits-
Excellent Compensation, Benefits such as Insurance and Mediclaim, Bonus and incentives.
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Delhi, Noida 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
IT Helpdesk, Technical Support, Service Desk


Company Info
Leading provider of turn key customer contact and business process management solutions to leading e-businesses worldwide. With service delivery operations around the world, we are a multi-cultural team dedicated to providing innovative and cutting edge solutions to our clients.
 


Address


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Contact Number


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Referral Information


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