KCS Group

Technical Support Engineer   




  HCL Technologies Limited is looking for Technical Support Engineer



Job Description

Candidate should have BS/ BA in Computer Science or a related field preferred, or equivalent technical certifications with experience working with Amazon Web Services (AWS), Google Compute, Microsoft Azure, Oracle Cloud, DataCenter. Should have experience administering the CloudHealth platform, Experience working with global team projects and operations. Current working knowledge of O.O. Programming/ Design.

O.O. language. Prefer Ruby/ Java
ORM. Prefer Ruby ActiveRecord
Web application framework. Prefer RoR
Web/ presentation language. Prefer JavaScript/ Coffee

Agile Methodologies Scrum, Kanban
Shell scripting bash preferred
Regular Expressions

Required Skills-

Analytical thinking and problem-solving skills
Strong written and oral communication and interpersonal skills
Excellent organizational and time management skills with the ability to work in remote environments
Proven ability to remotely troubleshoot and resolve customer software problems
5+ years of providing technical support for enterprise customers
Finance and data analytics experience preferred
A strong passion and interest in Public Cloud

Job Responsibilities-

Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets
Identify, fix, and track platform issues that occur during daily operations
Effectively communicate customer feedback and feature requirements to Engineering and Product Management
Identify commonly asked questions and generate knowledge base articles based on this content.
Stay current on all CloudHealth features, industry trends and relevant technology
 

Work Experience

4 to 7 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore 


Educational Qualification
B.E./B.Tech, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk/ Service Desk, Customer Support


Company Info
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 168,000+ Ideapreneurs across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
 


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Contact Number


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Referral Information


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