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Job Description
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The support engineer is expected to provide Level 1 process based certification support primarily through emails and limited support through online meetings/troubleshooting sessions. Engineer needs to work with VMware partners to process their certification requests, find the actual root cause in case of issues faced by them during the Input Output/ Hardware Certification.
The key responsibilities include:
Managing service requests, routing requests, logging/ tracking service requests received via customers, seeking required approvals and listing products on Hardware Compatibility List.
Coordinating with Level 2 Support Team and Customer Engineering teams for workarounds.
Proactively monitor Service tickets, Bugzilla PRs, Slack Channels and Email alerts.
Work in a support environment in IST hours and support US hours. business hours.
The support engineer should have a keen eye for details and strictly adhere to the processes outlined by the customer.
Possess good written communication skills for drafting professional emails, providing clear and concise progress updates online, as well as following up online for updates that clearly define next steps for the recipients.
Possess verbal communication skills enabling them to interact, converse in small groups and participate in daily internal stand-up meetings.
They should be able to understand information being shared and be able to discuss any project related specific issue clearly
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Work Experience |
0 to 1 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Noida |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support/ Service Desk/ Customer Support
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Company Info
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InterraIT has been a leader in the Information Technology Industry since its founding in 1996. The company is a Global Software Services organization that delivers innovative business and technology solutions to Fortune 1000 companies. Accredited as ISO 9001:2015 certified organization; it has also been listed as one of Indias Top 20 Best Employers by IDC-DQ Best Employers Survey.
Headquartered in California, InterraITs operations are spread across 5 countries, with a sales network spanning the United States, Canada and India . The company has two state of the art development centers in India, which are the focal point in servicing its esteemed customer base across the globe.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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For Referral Application
(*Highly Recommended)
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Kindly Apply Here
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