KCS Group

Technical Support/ IT Service Desk   




  Tech Mahindra Limited is looking for Technical Support/ IT Service Desk



Job Description

Tech Mahindra Limited is hiring for Service Desk profiles for Associate/ Senior Associate Analyst

Educational Qualification: Any Graduate/ Under Graduate
Experience: Min 1 year technical experience required.
Job Location- Noida

Salary: Negotiable as per skills

CORE COMPETENCIES:

Ability to work in 24*7 environments.
First Point of Contact for users to report Technical issues
Record all interactions through call, email, or chat.
Resolve issues under support boundaries and route issues beyond the scope to the respective Support Groups.
Ensure reported issues are responded to and addressed as per the defined SLA timelines
Document detailed and accurate notes, record them on the ITSM tool
Ability to initiate and manage Bridge calls and coordinate in resolving P1/P2 issues.

TECHNICAL REQUIREMENTS:

Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
Exchange: Knowledge of the functioning and configuration of the Microsoft Exchange clients.
AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.
Network: Knowledge of LAN setup, basic routing, and switching, passive networking.
Desktop Security: Knowledge of Antivirus deployment and update, patch management, monitoring, and reporting.
Desktop, Laptop, Handheld devices: Knowledge of build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
Tools: Hand-on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.

Interview Date/ Time:
13th - 14th September 2021, 11.00 AM - 3.00 PM
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Noida 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
IT Helpdesk, Networking, DNS, Application Support, IT Service Desk, Technical Support


Company Info
Tech Mahindra Limited is an Indian multinational technology company, providing information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


13, 14/ Sept/ 2021


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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