KCS Group

Technical Support Representative   




  ResultsCX India Private Limited is looking for Technical Support Representative



Job Description

This position involves acting as the front line of interaction with customers, providing support via phone for both inbound and outbound calls. The role also includes documenting customer issues and feedback to improve the overall customer experience. The ideal candidate should be customer-centric with strong interpersonal and communication skills.

What job duties can I expect to perform as a Customer Support Representative-

Front-line customer support.
Answer technical inquiries.
Provide resolutions using available resources.
Deescalate challenging situations.
Document cases in CRM.
Assist customers with product information, purchases, store locations, assembly troubleshooting, incident management, repairs, warranty support, and wireless connectivity issues.

What requirements must I meet to join the team-

Bachelors degree in any field.
0 to 3 years of experience in technical support or customer service with technical knowledge.
Knowledge of technical products, networking, Wi-Fi.
Basic understanding of Windows, Mac OS, and computer hardware.
Familiarity with consumer electronics.
Willing to work in night shifts & possible rotational shifts and 24/7 work schedule.
A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy.
Experience with CRM and case management.

Why join our ResultsCX team-

Employee Performance Incentives
Annual Vacations
Frequent Employee events, Rewards and Recognition
Career Growth Opportunities
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Others 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Chat and Email Support


Company Info
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries.
 


Address


Not Mentioned


Contact Number


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