KCS Group

Technical Support Associate   




  uFony Services Private Limited is looking for Technical Support Associate



Job Description

We are seeking a proactive and enthusiastic Technical/ Customer Support Associate to join our dynamic team. The ideal candidate will be responsible for ensuring smooth customer support operations for schools and providing hands-on technical assistance and training.

Eligibility Criteria:

Educational Qualification: Graduate or Postgraduate (Any discipline)
Gender: Open to both male and female candidates
Age: 18 25 years
Must own a personal laptop

Required Skills & Attributes:

Willingness and ability to learn quickly.
Excellent communication skills both written and verbal.
Proficient in MS Office tools such as Excel and Word.
Good documentation and presentation skills.
Strong interpersonal skills and a presentable personality.
Language proficiency in English and Hindi.
Basic technical knowledge and a problem-solving mindset.

Key Responsibilities:

Provide prompt customer support via email and phone.
Make outbound calls and send follow-up emails for customer queries and support.
Visit client schools for on-site technical support and troubleshooting.
Conduct training sessions to help clients understand and use the product effectively.
Maintain documentation of client issues and resolutions.
Assist in creating reports and presentations as needed.
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Educational/Training 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Email Writing, Coordination, Documentation


Company Info
uFony Services Private Limited (School Diary) is a smart, user-friendly digital platform designed to simplify school communication and administration. It bridges the gap between schools, teachers, parents, and students by offering an all-in-one solution for daily school operations. With just a few clicks, admins can manage everything from attendance to transport, fees, communication, and more.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



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