KCS Group

Technical Support Executive   




  Black and White Business Solutions Pvt. Limited is looking for Technical Support Executive



Job Description

Huge Openings with TOP BPO MNC`s - Technical Support (International Voice and Non Voice)

Education : UG/ 10+2/ 10+3/ Diploma/ Any Graduate in Any Specialization
Possess good communication skills, both oral and written
Have a good attitude - should be committed to the work.
Should be flexible with rotational shift.

Technical Skills:

Trouble shooting/ Command for IP Address/ Adobe Photoshop/ ticketing tool/ RAM/ ROM/ Networking LAN/ VAN/ WAN/ Configuration /Versions of Windows MS/ Office 365 /Control panel/ Internet setting

Role & Responsibility:

Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.

Shift : Rotational Shifts / UK / US
Salary: upto 4.5lpa
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore 


Educational Qualification
Diploma, B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk/ Service Desk, Customer Support


Company Info
Incorporated in 2006, Black and White Business Solutions Pvt. Limited has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success. Considered one of the top recruitment firms in Bangalore. We are the pioneer of organized recruitment services in India.

Over the years we have played the role as preferred recruitment partners to multinationals and leading Indian businesses which enabled us to emerge as the leading recruitment brand nationally. We follow 360 degree holistic view of a candidates qualification, experience and most important personality traits. We boast on the fact that we and have helped careers of over thousands of professionals through our work. Devoted to both clients and candidates, we power the world of work.
 


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