KCS Group

Technical Support Associate   




  Ajanta Tech Agro Land Development Pvt. Limited is looking for Technical Support Associate



Job Description

Candidate should be Any Graduate with good analytical and problem solving skills. Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues. Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues. Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently

Display ownership and accountability
Quickly build trust and confidence with customer
Own and resolve customer issues efficiently, effectively and empathetically.

Mandatory requirement:

Excellent communication skills C1 equivalent proficiency-verbal and written
Displays excellent customer service skills and capabilities
Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

Maintain response and resolution speed as defined by SLAs
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Provide customer facing bug progress summary using available tools and platforms.
Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution
Good presentation and client Interfacing skills
Confidently communicates current performance and improvement ideas with client

Technical Skills-

Basic knowledge of cloud computing and types of cloud computing
Basic Knowledge of Mail server settings IMAP , POP and SMTP
Basic Knowledge of Domain Server Concepts like DNS ( Domain Name Server/ Domain Naming System) , DKIM and DMARC

Basic Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records.

Experience in working on Active Directory
Basic knowledge of Internet Protocols LDAP (Lightweight Directory Access Protocol)

Basic knowledge if SSON (Single Sign On)
Basic knowledge of API (Application-Programming Interface)
Basic knowledge of Prevention of Spam, Phishing and Malware
Basic knowledge of T/S Small Forms (iOS, Android, Windows)
Basic knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365,
Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and

OneDrive for Business

Basic knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Basic knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.

Basic networking knowledge
Broad knowledge of IT products, services and terminology
Working knowledge of MS Office products
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.

Note:

Should be comfortable in Rotational shift
Cab Facility if night shifts (Limited Areas)
Looking for Immediate Joiner
 

Work Experience

0 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore, Hyderabad, Pune 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, DNS, Remote Assistance, Troubleshooting, Active Directory


Company Info
Ajanta Tech Agro Land Development Private Limited, is offering construction services, road construction services etc.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



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