KCS Group

Technical Support Engineer   




  Ansys Inc. | US Multinational Company is looking for Technical Support Engineer



Job Description

Join the Ansys Customer Excellence (ACE) team to support our customers in a new and innovative way. The landscape of customer support and learning experience is fast changing, and you will be at the forefront of this change focusing on developing and deploying solutions for our customers. The ACE team is in continuous pursuit of operating with utmost efficiency and identifies AI as one of the new paradigm shifts.

Required Qualification/ Experience -

Candidate should have a Bachelor s degree in Electrical Engineering or related field.
Required minimum 1 years of professional experience in an engineering software environment: BS+0.
Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages.
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
Strong organizational and time management skills, possesses a sense of urgency.

Qualifications and Skills -

Preferred education and years of professional experience in an engineering software environment: MS+0.
Knowledge of the use of Ansys Electronics products (such as HFSS/ Maxwell) or other commercial or in-house thermal simulation codes is a plus.
Proficiency in Python scripting and knowledge of the basics of machine learning would be a plus.
Ability to work independently with minimal supervision, as well as with others in a diverse team environment.
Demonstrated ability to manage multiple projects and to communicate effectively.
Ability to travel domestically up to 10% of the time.

Key Duties & Responsibilities -

Apply engineering expertise and knowledge of simulation techniques to develop knowledge data related to Ansys Electronics products that can be consumed by Large Language Models (LLMs).
Identify gaps in existing knowledge and work with multiple subject matter experts to fill these gaps.
Work with internal & external databases to develop data pipelines for developing AI models.
Develop technical expertise in both Ansys Electronics products and state-of-the-art GenAI technologies that are appropriate for technical support, learning and development.

Follow legal and enterprise level data governance policies while handling any data.
Fully document all data workflows developed towards AI powered applications and present them to the Data audit teams.
Participate in other strategic team and company initiatives, as needed.
Be agile and open to new responsibilities.
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, Issue Resolution, IT Helpdesk, Troubleshooting


Company Info
Ansys is an SP 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek s Most Loved Workplace globally and in the U. S. , Gold Stevie Award Winner, America s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and UK)

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.
 


Address


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