KCS Group

Technical Support Engineer   




  Flexera Software India Private Limited is looking for Technical Support Engineer



Job Description

We are looking for skilled professional with strong customer service and technical abilities, eager to apply problem-solving and diagnostic skills. With prior experience in Technical Support, you bring fresh ideas and perspectives to the team.

Responsibilities:

Provide exceptional technical support to customers and partners via chat, email, phone, and screen-share sessions
Troubleshoot complex issues and provide timely resolution - i ssues may involve but are not limited to cloud environment services, API usage and errors, application performance, Cloud Cost Management, Security issues, Flexera SaaS application and/or configuration issues, and many more
Create, maintain , and publish articles for Flexera s Knowledge Base
Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
Able to work hours that align with Flexera s global customer base (APAC, EMEA, North and South America)

Requirements:

Bachelor s degree in computer science, information technology or related field
Passionate customer orientation and dedication
Strong analytical and problem-solving skills
Possesses intellectual curiosity and e agerness to learn new technologies /skills
Solid interpersonal skills: Excellent verbal, written, and listening communication skills in English; s uccessfully conveys and receives intended messages while maintaining relationships

Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience
M anage time, goals, and priorities to improve and add value continuously
Comfort in a fast-paced environment where team success is encouraged
Experience with at least one Cloud provided (AWS, GCP, Azure)

Preferred:

AWS Cloud Practitioner or Azure Fundamentals certification
Familiarity with Container technologies (Kubernetes)
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Hybrid, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Product Support, IT Helpdesk, Desktop Support, Troubleshooting


Company Info
Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate.
 


Address


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Contact Number


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