KCS Group

Technical Support Engineer   




  NICE Limited is looking for Technical Support Engineer



Job Description

The Application Database Support team is the highest Technical level in NICE Global Services organization, and the only one interfacing with RD. Seeking for a service oriented professional with excellent communication skills and high sense of ownership.

Responsibilities:

Support direct Customer Support teams, Business Partners and Customers Globally to address Database related product issues and resolve high-level issues.
Maintain quality and on-going internal and external communication throughout your analysis.
Provide high level of support and minimize RD escalations.
Prioritize daily missions/cases and mange critical issues and situations.
Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.

Education/ Technical requirements:

Bachelors degree in Computer Science/ Software Engineering (or similar)
At least 3+ years experience in Technical Customer Support serving global customers for Application Database support.
Basic understanding of what system vulnerabilities are and their remediation.
Good knowledge and experience in Oracle : Database structure, administration and scripting.

Managing Indexes in Oracle manually.
Reading AWR report.
Understanding Explain plan, Execution plan.
Stored procedures in Oracle .
Configuration and various settings in Oracle DB .
Performance monitoring and suggestions.
Technical experience with Web/Enterprise Applications(Webserver). (IIS, XBAP, etc.)

Other Required Skills:

Excellent verbal and written communication skills
Strong troubleshooting and problem solving skills
Ability to prioritize and execute tasks in a high-pressure environment.
Self-motivated and directed, with keen attention to details
Team Player - ability to work well in a team-oriented, collaborative environment
 

Work Experience

3 to 8 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, Stored Procedures, Troubleshooting


Company Info
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
 


Address


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Contact Number


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Referral Information


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