KCS Group

Technical Support Associate   




  Phykon Solutions Private Limited is looking for Technical Support Associate



Job Description

Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.

Responsibilities:

Respond promptly to customer requests via telephone, email, and chat.
Maintain high levels of quality, productivity, and customer satisfaction.
Appropriately escalate issues and coordinate with supervisors for timely resolution.
Consistently meet productivity, quality, and sales targets.
Log and report all customer issues in the customer relationship management (CRM) database.
Promote sales of technology equipment and devices.
Deliver an excellent customer experience and contribute to brand promotion.

Requirements:

Must Have:
A neutral English accent (free from Mother Tongue Influence)
Exceptional verbal and written communication skills in English
Willingness to work in any shift within a 24/7/365 environment

Good to Have:

Working knowledge of LAN/WAN, basic troubleshooting, and technical issues
Networking certifications

Interested candidates can send their updated resume to hiring@phykon.com


 

Work Experience

0 to 3 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
5 


Industry
CRM/Call Centers/BPO 


Job Location
Trivandrum, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, Customer Support, Networking


Company Info
Build credibility, trust and confidence with your customers using the best customer service solutions from Phykon. Phykon creates sophisticated solutions powered by Robotic Business Process Automation and Artificial Intelligence to make your business futureproof. Lets join hands to discover how Phykon can help your organization achieve the next level in profitability and productivity by leveraging the power of RPA, Affordable RPA software, AI in contact centers and back offices.

 


Address


Not Mentioned


Contact Number


Not Mentioned



 



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