KCS Group

Technical Support Associate   




  YENNES Infotec Private Limited is looking for Technical Support Associate



Job Description

Qualifications- BCA/ MCA or an accounting background preferred
Excellent Communication Skills in English, Tamil and Preferably Hindi.
Experienced Minimum 2 years of experience in customer support.
Experience in technical support is an added advantage.

Thorough knowledge in Tally is required.
Male candidates and immediate joiners are preferred.

Job Responsibilities-

Handling the job orders received and maintain the database.
Taking care of sign-in and sign-off and allocate the job orders to the developers.
Need to visit customer/client location locally and out of Chennai.
To be a SPOC Single Point of Contact for the implementation on customization.
To have good Understanding of SDLC Software Development Life Cycle

Listen attentively to customer needs and concerns; demonstrate empathy, and not to escalate issues.
Provide additional customer education as needed.
Communicate effectively with Managers/ teams on the work pending, sign offs and maintain reports of all customisation schedule.
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Chennai 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk/ Service Desk, Customer Support


Company Info
YENNES Infotec (P) Limited with its Head Office (HO) at Chennai and Branches at Coimbatore, Madurai, Puducherry, Salem, Tirunelveli, Trichy and Tirupur is currently a 5 star certified Solutions and Services Partner of Tally, Indias leading business management software company. YENNES has expertise around all Tally products and has been selling, implementing, customizing and supporting customers all over India for more than 2 decades.As a 5 Star certified Solutions and Services Partner of Tally, YENNES is best placed to help customers design, implement, integrate and support Tally while providing business specific customization. The collaboration between Tally and YENNES ensures the customer gets the best out of Tally. Being a long standing partner, the relationship with Tally ensures YENNES access to a much broader range of software tools and solutions for its clients. YENNES, by leveraging on this is able to innovate on the Tally platform developing new skills and capabilities. This armed with in depth knowledge of Tally helps YENNES add that extra bit in value to customers.
 


Address


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Referral Information


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