KCS Group

Technical Support Engineer   




  QueueBuster | POS Billing Software is looking for Technical Support Engineer



Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Education/ Experience-

Bachelors degree in Computer Science or Information Technology
Proven work experience of 0-2 years as an application support/ technical support role
Ability to solve complex application/ software issues
Must have excellent interpersonal skills
Good written and verbal communication skills

Roles and Responsibilities-

Responsible to merchant s support queries
Support on email/ phone calls/ google meets to give clients quick answers
Online meeting with merchants to diagnose the software issues
Providing product tech demonstration to the merchants
Installing and configuring merchant s POS device
Merchant On-boarding, product online training.
Ability to work in 24*7 support environment
Willing to travel to client side for troubleshooting, if needed

 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Delhi/ NCR, Noida, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Application Support, Software Support & Troubleshooting


Company Info
QueueBuster, founded in 2016 is India s leading business super app. It is a powerful Android-based Mobile POS application for all kinds of businesses. From large format retail stores to small carts and kiosks, QueueBuster has everything that you need to run your business with ease. Our mission at QueueBuster is to provide world-class software solutions that empower businesses of all sizes to streamline their operations, improve efficiency, and drive growth. We believe that our innovative, intuitive, and scalable product can help organizations across a wide range of industries to transform the way they work and thrive in the digital age.

We are committed to delivering exceptional value to our customers through ongoing product development, excellent customer support, and a deep understanding of their needs and challenges. Our ultimate goal is to help our customers succeed by providing them with the tools and resources they need to achieve their goals and achieve maximum productivity and profitability.
 


Address


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