KCS Group

Technical Support Engineer   




  Rocket Software Inc (ASG Technologies) is looking for Technical Support Engineer



Job Description

The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration, and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction.

Experience & Qualifications:

2+ years of technical engineering support
Preferred technical computer knowledge
Bachelor of Science Degree preferred
Available for some after hours, weekend and/or holiday work

Essential Duties & Responsibilities

Provide technical support on Rocket`s CORBA products (Orbix, VisiBroker, OpenFusion JacORB and TAO)
Test software hotfixes/ updates for customers
Work closely with Rocket Product Development in identifying defects
Work closely with Sales to provide technical assistance in customer meetings and on technical enquiries from customers
Experience with CORBA and similar client/server integration architectures
Experience with multiple OS/platforms (Windows, Linux, AIX, HP-UX, Solaris, Mainframe)
Experience with cloud, container, and virtual environments (AWS, Azure, Docker)
Familiarity with protocols such as TCP/IP, IIOP, SOAP, REST, and with troubleshooting connectivity/ performance issues between clients and servers using network analysis tools (Wireshark, tcpdumps)

Proficiency in programming languages C++, Java, COBOL
Experience with security concepts (SSL/ TLS)
Ability to provide on-call outside business hours
Able to assess customer needs and set expectations
Handle moderate to complex application guidance and level II customer support and resolution for assigned product list

 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Pune, Chennai, Remote, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, Active Directory, Windows, Troubleshooting


Company Info
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about peoplenot just ones and zeroes. Were people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity.
 


Address


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Contact Number


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