KCS Group

Technical Support Engineer   




  Dover India Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 3 to 6 years of experience in 0 to 3 years of experience in Technical Support, Process Improvement, Remote Access, Troubleshooting. Must have excellent communication skills.

Provide technical post-sales support to Markem-Imaje and Systech internal and external customers by phone and email. Finding solutions on unique, complex or recurrent technical problems with software solution applications. The majority of troubleshooting will be conducted by remote access to customer s application. Escalate product issues to the project manager when appropriate. Assist with testing software solutions.

Remotely assist with onsite installation and commissioning of a software solution in conjunction with the project team. Phone support, and remote access of software solution applications with customers under support contracts. Answer calls and respond to email requests in accordance with service level agreements, SOPs and performance metrics. Identify sales lead opportunities for customers that contact the HelpDesk without a support contract. Escalate through the appropriate channels 3: Responsible for achieving and maintaining a level of customer satisfaction consistent with Systech quality guidelines and objectives.

Develop and maintain technical and operational competency on Systech Software solution applications through study, training, hands on use, and field exposure. Paperwork, electronic transmissions, documentation and reports are to be completed accurately and on time according to the schedule and guidelines set forth by management Support all new Software solution product launches and introductions 4: Create and update case records, detail actions taken, problem identification, and resolutions; including follow-ups and scheduled call backs to customer, where necessary.
 

Work Experience

3 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Manufacturing/Industrial 


Job Location
Bangalore 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Process Improvement, Remote Access, Troubleshooting


Company Info
Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what`s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV.
 


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Referral Information


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