KCS Group

Technical Support Engineer   




  Betsol Software India Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 0 to 5 years of experience in Technical Support, Voice Process, Customer Support. Must have excellent communication skills.

Job Responsibilities-

TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK.
TSEs should have the ability to handle multiple chats simultaneously.

Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
Responsible for responding to customers in an efficient and professional manner
Handles and resolves technical queries; identifies and escalates accordingly
Meets expectations regarding productivity as defined by the process or manager
Escalates necessary cases to the right level within the defined LOB (Line Of Business)
Ensures compliance with all company and departmental policies, procedures, and Guidelines
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Voice Process, Customer Support


Company Info
BETSOL is a cloud-first digital transformation, data management, and robotic process automation company offering products and solutions to both enterprises and consumers. BETSOL s Data Management product lines include Rebit (Rebitgo.com) and Zmanda (Zmanda.com). BETSOL s Robotic Process Automation product line is comprised of products and professional services under the LeTo brand (LeTo.co). BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries.

Our work locations are set against the vibrant backdrops of Denver, Broomfield, Colorado and Bangalore, India. We offer health insurance, competitive salary compensation, volunteer programs, scholarship opportunities, gym, cafe, recreational facilities, RTD passes for transportation, 401K and monthly happy hours. Our success is recognized with industry awards and a net promoter score that is 2x the industry average.
 


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Contact Number


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Referral Information


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