KCS Group

Technical Support Engineer   




  Mithi Software Technologies Pvt. Limited is looking for Technical Support Engineer



Job Description

We are seeking a proactive and skilled Technical Support Engineer to join our team. In this role, you will ensure high availability, robust security, and optimal performance across our systems. You will provide expert technical support for software applications of our Mithi products, and system integration, collaborating with cross-functional teams to resolve issues and enhance system functionality.

Qualification & Skill(s) required

Trained Fresher-2 years of experience in Linux operating systems, server virtualization technologies
Bachelors degree in computer science, IT, or related field. (A masters degree would be preferred)
Knowledge of automation tools and Strong scripting skills
Familiarity with cloud platforms (AWS, GCP)
Experience in managing databases like MySQL, etc
Understanding of networking concepts (DNS, DHCP, TCP/IP, Firewalls)
Strong troubleshooting and problem-solving skills
Good communication skills and ability to work in a team-oriented environment.

Additional Preferred Skill(s)

Certifications such as RHCE, RHCSA, AWS Certified SysOps Administrator, or LPIC
Experience with containerization and orchestration (Docker, Kubernetes)
Knowledge of CI/CD pipelines and DevOps best practices

Key Responsibilities:

Support and Troubleshooting
Automation and Process Improvement
Incident and Ticket Triage
Ticket Documentation and Knowledge Base
Team Collaboration
Onboarding Support
Customer Interaction and Communication
Data Protection and Assurance
Compliance and Regulatory Adherence
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Software Support, Ticket Management, Customer Support


Company Info
Mithi is an ISO certified Pune based software company, A pioneer in creating products across a range of applications with usefulness, usability, and affordability at its core. Our Mission is to deliver benefits of the advanced technology while continuously striving for cost efficiencies without compromise on security or performance with a Vision to provide world-class alternatives built in India for the world.
 


Address


Not Mentioned


Contact Number


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