KCS Group

Technical Support Engineer   




  Sleek Technologies Private Limited is looking for Technical Support Engineer



Job Description

We are looking for an L3 Support Engineer that is excited about the below Mission and Outcomes over the next 6-12 months. The primary mission of a Technical Support Engineer / L3 Support Engineer is to serve as the highest level of technical escalation within the support team.

This role focuses on resolving complex technical issues that cannot be addressed by frontline support, ensuring minimal downtime, and maintaining the highest level of customer satisfaction. The engineer collaborates with development teams, product management, and other stakeholders to diagnose, troubleshoot, and resolve issues, as well as to contribute to continuous improvement initiatives that enhance the overall quality of products and services.

Outcomes:

Collaborate with friendly Product, Tech and Data teams to reproduce and resolve an array of enquiries
Support our internal business stakeholders on questions about Sleek platform functionality
Provide technical support through our channels via Zendesk, JIRA, and phone
Identification of fixes and development of code
Configure servers and networks in the Cloud
Update database records to keep client records up-to-date
Update knowledge base to improve self-servicing

To do this, you will have a minimum of 5 years experience as Technical Support Engineer and you will most likely be located in Singapore, Philippines, India or Malaysia.

Interested candidates can send their updated resume to hr@sleek-technologies.com
 

Work Experience

5 to 8 Years

Level

 Middle / Assistant Manager 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pan India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Software Support, Product Management, Customer Support


Company Info
Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset. We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email


Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs


KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register