KCS Group

Technical Support Executive   




  ATPI India Private Limited is looking for Technical Support Executive



Job Description

We are currently seeking Technical Support Executive. Candidates must have strong understanding of technical support, troubleshooting, system maintenance, and resolving technical queries.

Qualification: Any Graduate/ Post-Graduate
Work Experience: 0 to 2 years
Shift: Morning/ Day shift
Location: Nahur (WFO)

Job Responsibility:

Resolve day to day users queries on Manage Engine Service Desk portal.
To provide support and assistance to both Local and Global users via email, Teams message or call.
To work on different project assign by HOD.
Admin work of Visma Support team.
Assist to align client data across different systems like Discovery, MIS, and CRM.
Complete periodic tasks assigned.
General system maintenance updates.
Test all products/ new system updates prior to deployment.
Create new process related documents for both users and Visma Support team.
Conduct online and offline training sessions for beginners as well as for existing staff.
Liaise with Visma Developers as in when required.
Follow with the local offices / finance managers about the required data.

Key Competencies:

Attention to detail, accuracy and ability to work under pressure.
Able to use own initiative and think logically when reviewing system and whilst solving users` queries.
Good written communication skills.
Proficient in VISMA suite products.
Good MS Office applications knowledge.
Should be good in grasping system knowledge and focused

Interested candidates can share their updated resumes on omkar.tamhane@atpi.com
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Hotel/Travel/Tourism 


Job Location
Mumbai 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, Troubleshooting, System Maintenance


Company Info
The ATPI Group provides world-leading corporate travel and events solutions to organizations operating in a variety of specialist sectors around the world. Comprising of Corporate Travel, Direct ATPI Global Travel, Marine Travel, Yacht Travel, Energy Travel, Mining Travel, Sports Travel and Events, each brand is united by the aim to deliver what really matters to every single customer. Through its network of over 100 worldwide offices in strategically selected locations, the ATPI Group combines specialist experience and deep-rooted expertise with innovative technology to provide the services, savings and security that matter most to our clients.
 


Address


Not Mentioned


Contact Number


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