KCS Group

Product Support Associate   




  Newfold Digital | Endurance International Group is looking for Product Support Associate



Job Description

We are looking for technically skilled candidates with excellent interpersonal skills for the Web Solution Specialist position. As a Web Solution Specialist, you will be the first point of contact for our clients and will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties.

What you ll do & how you ll make your mark.

Troubleshooting technical issues associated with the use of products and services offered to our customers
Following up with clients to ensure the problem is resolved.
Handle internal and external escalations via emails/calls
Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem.
Testing & analysis of all our active and upcoming products and services
Reporting bugs/issues with the products and services and lend a helping hand in the solution
Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability
The business model has a need for you to work in a 24*7 setup in rotational shifts.

Who you are & what you ll need to succeed.

Candidates should have a Bachelor`s Degree in Engineering, Computer Science or related field
Willingness to contribute to and deliver outcomes towards meaningful and challenging goals
Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience
Strong ability to probe and correctly identify customer needs/ concerns
Strong customer interaction skills to work in a variety of customer situations.
Outstanding written and verbal communication skills.
Good working knowledge of computers and the Internet; strong ability to develop new skills.
Avid Internet User, with strong inclination towards technology.
Highly motivated and energetic team player, with excellent interpersonal skills

Tech Knowledge Required

Networking and DNS (Domain Name System) basics
Domain names & Web hosting servers
Basic knowledge of Hardware & Linux/Windows Operating Systems.
cPanel/Plesk
Basic knowledge of Web and Email servers.
Configuration and troubleshooting mail clients using IMAP/POP/SMTP.
Web-based CMS (Content Management System) applications like WordPress etc.
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Mumbai, Hybrid, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, Product Support, Domain Management, CCNA


Company Info
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry`s most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
 


Address


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Contact Number


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