KCS Group

Technical Support Representative   




  TELUS Digital (India) Private Limited is looking for Technical Support Representative



Job Description

Candidate should have 0 to 5 years of experience in International Technical Support (Voice)
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Environment
Rotational shifts & Rotational week offs.
Excellent communication skills

Exclusions:
Undergraduate Fresher are not eligible/ Graduation freshers with Non Technical education are not eligible.

Role & Responsibilities-

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Escalates appropriate technical issues to upper-level technical support when needed.

Perks and benefits

Medicare Facilities.
Salary ranges from 3.2 LPA to 4.99 LPA.
Both side cab facilities.

Walk-in Date/ Time
10th - 14th February 2025, 12.00 PM - 4.00 PM

Interview Venue
TELUS Digital, UG Floor, Tower 6,
Candor Techspace, Noida Sector 135
 

Work Experience

0 to 5 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Delhi/ NCR, Noida, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, Customer Support, Inbound Process


Company Info
Hands down, our culture is our competitive advantage. It s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It s also what makes us stand out from the competition. The rebrand to TELUS Digital reflects how far we`ve come in our journey and acknowledges our innovative and transformative solutions offering.

We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


10, 11, 12, 13, 14/ Feb/ 2025



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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