KCS Group

Technical Support Associate   




  Concentrix Daksh Services (India) Pvt. Limited is looking for Technical Support Associate



Job Description

Candidate should be Any Graduate or Under Graduate with or without experience
Ability to work well under pressure with high attention to detail
Decent English communication with HINDI ( Both Oral & Written) and interpersonal skills
Ability to work in a team or as a single contributor
Adaptability/ Flexibility on shifts, Ownership and initiative
Being Active & Energetic

Technical Requirement:

Basic Linux & Windows OS knowledge.
Any hardware Certification will be an added advantage
Operating systems- OS
Hardware & Basic Networking
Computer fundamentals
Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.

Roles and Responsibilities :

To provide best in class Technical support to customers over Phone.
Take end to end ownership of customer issues reported.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call in client SAP CRM.
The technical issues can span multiple Client products and third party devices / applications.
In addition, TSEs continually participate in building the capability and quality of the technical support organization and its supporting systems by capturing and documenting information in line with process and the Case Handling Guide.

Salary :
Freshers - 2.4 lpa
Experienced: Upto 3.6 Lakh PA

Shifts : 9AM - 7PM (Rotational)
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Desktop Support, Technical Support, Voice Process


Company Info
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email


Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs



KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register