KCS Group

Technical Support (Voice Process)   




  Eclinicalworks (India) Private Limited is looking for Technical Support (Voice Process)



Job Description

Education- BSC.IT/ MCA/ BSC (Co Sc)/ MSC (IT)/ BE/ B. Tech/ BCS
6 Months to 1 Year. Freshers can be considered based on their performance in the interview

Required Skills-

Proficient knowledge on Windows OS
Resolving & troubleshooting computer operating/ hardware/ software problems and providing
technical support

Installing & troubleshooting various Application software, Anti-virus, Patches, Service pack.
Knowledge on Desktop back-up & formatting
Handling networking issues
Daily Handing IT Support Cases
Good verbal and written communication skills.
Basic knowledge of firewall and VPN connectivity added advantage
To work independently while needing minimum help to execute daily duties

Shift Timings: 6PM - 3AM
(Transport Available)

Roles and Responsibilities-

To perform installation of eClinicalWorks application on client computers
To perform pre-checks on each computer before doing the installation
Perform application upgrade if the auto upgrade fails
Troubleshoot login errors on application
Installation of eClinicalWorks web app plug-ins
Educating clients on the minimum Hardware/Software specs for the client machines
Configuring the fax on the client application
Educating client occasionally on the basic functionality of the application. Document every details on the case
Maintain the Response SLA at 100% and Resolution SLA between 95% - 100% consistently. Maintain the CSAT and Quality of the cases between 95% - 100%

Interested candidates kindly share your updated resume with the below details-

Current CTC:
Expected CTC:
Notice Period:
Current Location:
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, Networking, Windows Troubleshooting


Company Info
eClinicalWorks was founded in 1999 with a simple goal: Rid doctors offices of paper and make every connection providers need to pharmacies, labs, and supply chains. Our intent then was to digitize and improve communications and workflows. That remains true. But today, our mission has grown to become one of redefining what is possible and expected in healthcare IT. Through unified cloud-based solutions, we seek to control costs, reduce errors, deepen understanding, and improve the quality of care. We are creating tools to bridge the gaps between providers and patients, hospitals and private practices, and healthcare facilities and payers.
 


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Referral Information


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