KCS Group

Technical Support Engineer   




  Allegis Services India Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with 1 to 3 years of experience for L1 call handling, IT Support
Should be ready to work in 24/7 work environment.
Active listening and should have remote desktop skills.

Good probing skills & Analytical skills would be an added advantage.
Good knowledge on Microsoft tools like word, excel, power point etc.
Above average knowledge on network tools LAN & WAN..
Analysts with ServiceNow knowledge would be preferable.

Roles and Responsibilities:

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution
Provide hardware / software / network problem diagnosis resolution via telephone global calls /email/chat/Web tickets for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Troubleshoot client software and basic network connectivity problems
Provide level 1 Helpdesk support and perform other activities based on SOPs
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Gurgaon 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk/ Service Desk, Customer Support


Company Info
Allegis Group India is a wholly owned subsidiary of Allegis Group, Inc. In India, the company specifically focuses on dealing with Technology products and providing high-end engineering design and analysis, IT and ITES services, Vendor Management, Training and Staffing services to Fortune 500 clients.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


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