KCS Group

IT Service Desk/ Support Engineer   




  Cognizant Technology Solutions Limited is looking for IT Service Desk/ Support Engineer



Job Description

Primary Skill : Service Desk with Excellent Communication
Location: Chennai & Bengaluru
Experience: 18 Months to 5 Years

Key Responsibilities:

Provide first-level support by handling incoming queries and help requests from end users via email or phone.
Document all calls and create detailed notes of user issues.
Troubleshoot technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware.
Reset end-user passwords and manage security privileges.
Collaborate with other IT teams to resolve complex issues.
Maintain and update the knowledge base with solutions and best practices.
Provide training and support to end-users.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 350,000 associates around the world.
We don t just dream of a better way we make it happen.
We take care of our people, clients, company, communities and climate by doing what s right.
We foster an innovative environment where you can build the career path that s right for you.

Walk-in Drive on 1st Feb 2025

 

Work Experience

1 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Hyderabad, Chennai, Hybrid 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, System Configuration, Desktop Support, System Troubleshooting


Company Info
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world`s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
 


Address


Not Mentioned


Contact Number


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