Tech Mahindra Limited is looking for Technical Support Associate
Job Description
Role- Associate/ Senior Associate Technical (Voice process) Experience: Minimum 1 year in International Service Desk Technical Support is Required
Desired Candidate Profile
Professional communication skills with the ability to communicate effectively to a diverse audience Effective time management skills and attention to detail and accuracy Ability to identify opportunities for process improvements Ability and willingness to work in a large 24*7*365 Service Desk environment Exposure to call routing software and ITSM toolsets preferable (Candidate needs to have experience in working tickets on Service Now(Preferred)
Desirable Qualification- B.Tech/ B.E/ BCA/ MCA
ITIL certification IT Infrastructure Library (ITIL) certification at a foundation level (preferred not mandatory) Sufficiently IT literate to make effective use of the applications and systems required to be an effective Service Desk Team Agent Retail domain knowledge is an added advantage.
Roles and Responsibilities-
Ability to work in 24*7 environments. Act as a single point of contact for phone calls and emails from all users regarding IT issues and queries Respond to customer requests via phone and e-mail in a timely and accurate manner Handle end to end ticket flow on Service Now ITSM tool Ability to work in a highly pressurized environment Ability to follow defined processes as per customer guidelines Escalate complex issues to appropriate teams for resolutions
Implement application systems, in partnership with IT Solutions personnel Investigate and resolve application problems Address operational system issues including installing applications and troubleshooting application and system resource-based issues Analyze system logs and identify potential issues and troubleshoot for quick resolution Provide end to end support for Servers/ Networks, applications, and operating systems, handheld devices Experience in Active Directory, DNS, and DHCP will be an added advantage
Kindly share your resume before contacting the below number Mail :- AR00824296@TECHMAHINDRA.COM
Work Experience
1 to 5 Years
Level
Junior - Executive, Assistant
Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)
Vacancies
Not Specified
Industry
IT-Software
Job Location
Delhi/ NCR, Noida, India
Educational
Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS
Salary
Not Specified
Key Skills
Technical Support, IT Service Desk, Technical Voice Process, IT Helpdesk, Ticketing Tools
Company Info
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra`s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra`s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra`s track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
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