KCS Group

Technical Support Associates   




  Tesco India - British Multinational Store is looking for Technical Support Associates



Job Description

We are looking for Graduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates. If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you!

Skills & Qualifications:

Graduate in any discipline (freshers are welcome)
Strong knowledge of Microsoft technologies (Windows, Office, etc.)
Excellent oral and written communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving and troubleshooting abilities
Willingness to work in shifts

Key Responsibilities:

Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.)
Resolve issues related to software installation, system configuration, and performance
Deliver excellent customer service by communicating effectively and addressing client concerns professionally
Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
Log and document all technical issues in ticketing systems and escalate complex issues when necessary
Provide step-by-step instructions to customers to resolve technical problems
Ensure a high level of customer satisfaction through timely issue resolution

Why Join Us?

Competitive salary package
Growth opportunities within the company
Training and development programs
A supportive and collaborative work environment

Walk-in Date/ Time
21st - 25th January 2025, 11.00 AM - 3.00 PM

Venue Details-
Rivera Manpower Services
No.8, 2nd Floor, Samsung Plaza, Outer Ring Road,
Next To Vodafone, BTM 2nd Stage, Bengaluru - 560076

Contact Person- Deepa
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Consumer Durables/FMCG 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, International Voice Process, Desktop Support, Troubleshooting


Company Info
Tesco Plc is a British multinational groceries and general merchandise retailer headquartered in Welwyn Garden City, England. The company was founded by Jack Cohen in Hackney, London, in 1919. In 2011, it was the third-largest retailer in the world measured by gross revenues and the ninth-largest in the world measured by revenues. It has shops in Ireland, the United Kingdom, the Czech Republic, Hungary, and Slovakia. It is the market leader of groceries in the UK (where it has a market share of around 28.4%)

Tesco has expanded globally since the early 1990s, with operations in 11 other countries in the world. The company pulled out of the US in 2013, but as of 2018 continues to see growth elsewhere. Since the 1960s, Tesco has diversified into areas such as the retailing of books, clothing, electronics, furniture, toys, petrol, software, financial services, telecommunications and internet services. In the 1990s, Tesco re-positioned itself from being a downmarket high-volume low-cost retailer, attempting to attract a range of social groups with its low-cost `Tesco Value` range (launched 1993) and premium `Tesco Finest` range.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


22, 23, 24, 25/ Jan/ 2025



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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