Teleperformance India | Digital Business Services is looking for Technical Support Executive
Job Description
We are seeking a highly skilled and experienced Technical Support Executive to join our team. The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our customers via phone, email, and chat. The role involves troubleshooting and resolving technical issues, answering product-related queries, and ensuring customer satisfaction.
Responsibilities:
- Handle technical queries from customers via phone, email, and chat. - Troubleshoot and resolve technical issues related to our products/services. - Provide accurate and timely solutions to customer inquiries. - Utilize knowledge base and internal resources to resolve customer issues. - Escalate complex issues to senior technical support team as needed. - Maintain accurate records of customer interactions using CRM software. - Meet or exceed customer satisfaction and first-call resolution targets.
Requirements:
- Any Technical Graduates. - Strong technical knowledge of [specific technologies or products]. - Excellent communication and problem-solving skills. - Ability to work in a fast-paced environment and prioritize tasks effectively. - Strong customer service and interpersonal skills.
Preferred Qualifications: Any Graduate candidate can apply.
What We Offer:
- Competitive salary and benefits package - Opportunity to work with a leading company in the [industry] sector - Professional development and growth opportunities - Collaborative and dynamic work environment
If you`re a motivated and tech-savvy individual who is passionate about delivering exceptional customer support, please submit your application!
Interview Date/ Time- 20th - 25th January 2025, 10.30 AM - 2.30 PM
Walk-in Address - Bestech Business tower A, Ground Floor Sector 66 Phase 11 Mohali.
Hr Name- Alisha Kindly Mention my name Alisha on top of your resume
Work Experience
0 to 3 Years
Level
Entry Level
Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)
Vacancies
Not Specified
Industry
CRM/Call Centers/BPO
Job Location
Chandigarh, Mohali, India
Educational
Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Salary
Not Specified
Key Skills
Technical Support, Customer Support, Issue Resolution, IT Helpdesk, Troubleshooting
Company Info
Teleperformance SE is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication. People want to be helped by people. Even in the age of AI, customers crave human connections. So, our TP experts elevate empathy and, enabled by AI, transform lives through unparalleled experiences. Technology offers convenience while human compassion creates lasting loyalty. Never underestimate the power of being there when it matters most.
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the world s best brands streamline their business in meaningful and sustainable ways.
Address
Not Mentioned
Contact Number
Not Mentioned
Interview Dates
20, 21, 22, 23, 24, 25/ Jan/ 2025
Candidates are requesed to come for direct walk-in interview or contact at the above given number!
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