KCS Group

Technical Support Specialist   




  Extrieve Technologies lPrivate Limited is looking for Technical Support Specialist



Job Description

We are seeking a detail-oriented Software Application Support Specialist to join our dynamic team. The ideal candidate will provide technical support and troubleshooting for our software applications, ensuring optimal performance and user satisfaction.

Eligibility Criteria-

Bachelor s degree in Computer Science, Information Technology, or a related field. BSc (CS/IT)/ BCA, B-Tech/B. E (IT/Computer).
Any Certification in database administration, Cloud management, Windows server, and ITES (Information Technology Enabled Services) will be an added advantage.
Strong understanding of software applications and troubleshooting techniques.
Basic knowledge of SQL Queries.
Familiarity with various operating systems, databases, and software applications.
Good knowledge of MS Office.
Excellent communication skills in Hindi, English
Excellent communication, problem-solving, and customer service skills.
Ability to work independently and as part of a team.
Willingness to learn new technologies and skills.

Roles & Responsibilities:

Application Support & Troubleshooting
Serve as the first point of contact for software application issues via email, phone, or chat.
Troubleshoot and resolve application-related issues, working closely with Onsite team/client to understand their concerns.
Maintain documentation of support issues, solutions, and user feedback to enhance knowledge base.
Collaborate with the development team to report bugs, gather user requirements, and assist in testing new features.
Conduct training sessions for Onsite on software functionalities and best practices.
Monitor application performance and generate reports to identify areas for improvement.

Stay updated on software releases and patches to ensure all systems are current and secure.
Assist in creating and updating documents and training materials.
Provide the resolution or workaround to client with consultation with the onsite team lead and support team.
Timely update to the client of the pending issue and their status.
Willing on work on shift

 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Delhi/ NCR, Bangalore, Mumbai 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Software Support, Desktop Support, Troubleshooting


Company Info
At Extrieve, we enable businesses to achieve operational excellence with our world-class document management and workflow solutions. Our products can be easily integrated with existing solutions, which helps accelerate business processes, reduce operational costs, and drive productivity. We firmly believe that our people are the cornerstone of our innovation, growth, and success. Since our inception in 1996, we have cultivated a vibrant and inclusive culture that not only encourages creativity but also prioritizes continuous learning and teamwork.

Our commitment to fostering an environment where ideas thrive and diverse perspectives come together has been the foundation of our achievements over the years. We are always on the lookout for passionate individuals who love technology and share our dedication to consistency, sustainability, and shaping a better future. If you`re driven by curiosity and motivated to make an impact, join us in redefining what s possible in the world of technology!
 


Address


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Contact Number


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