Quality Assurance Associate (required) at Conduent Inc | Mission Critical Services & Solutions

KCS Group

Quality Assurance Associate

Conduent Inc | Mission Critical Services & Solutions is looking for Quality Assurance Associate

Job Description	Quality Assurance (QA) is an integral part of operations at the Lynnfield, MA Innovation Center. Every employee at the center is responsible for ensuring we deliver quality in all that we do. The Quality Director and Quality Supervisor, who in turn direct the QA Team to conduct daily Quality Assurance inspection, manage the production QA effort. The overall QA mission is to make sure quality specifications are achieved, and only quality products are released to mail from the facility. The following responsibilities fall under QA: Inspecting that overall print and mail output quality meets client and USPS specifications. Inspect reconciliation process of client sent piece counts and print/mail output piece counts. Observe print, insertion, and Custom Insert transaction processing for compliance with Quality Assurance SOPs. Support operational compliance with Conduent InfoSec001 policies. Immediately alerting operations to QA non-compliance situations by: Stopping non-compliant transaction processing. Notifying shift supervision and/or operations management of non-compliant transaction processing concern. Cooperating with Operations to identify, assess, and recover from QA non-compliance. Increasing QA inspection of non-compliant production to ensure recovery actions have been implemented, and until desired improvement is achieved and sustained. By engaging Operations or SBU Manager directly, if Shift or Quality Supervisor or Supervisor are unavailable. Daily QA inspections include random sampling of production work in various Work Areas: Manual Work Area SOP, Print Room Processing SOP, Machine Insert Processing SOP, NAIC Warehouse SOP, Secure Check Process Controls, Control Desk SOP, Metering & Shipping SOP, Scheduling SOP, Client Specific SOPs with destructive testing (opening sealed envelopes, inspecting and validating package contents, re-inserting, re-sealing, and returning inspected mail pieces to designated trays) from the associated Work Area. Pay Transparency Statement: Pay transparency laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Furthermore, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $16-19 per hour.
Work Experience	3 to 6 Years	Level	Middle / Assistant Manager
Job Function	Operations/Customer Service, Operations, Account Services, Operations Others	Vacancies	Not Specified
Industry	IT-Software	Job Location	United States
Educational Qualification	B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others	Salary	Not Specified
Key Skills	Quality Assurance (QA), Process Controls, Customer Service & Transaction Processing
Company Info	Conduent delivers digital business solutions and services spanning the commercial, government, and transportation spectrum creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation, and advanced analytics to deliver mission-critical services. As one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process outsourcing solutions. We help businesses and governments provide essential services to millions of people every day while making a measurable impact on their operations. Our associates around the globe are motivated and energized by the positive difference they make in the lives of the people and communities we serve.
Address	Not Mentioned
Contact Number	Not Mentioned

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