KCS Group

Technical Support Engineer   




  Valtech India Systems is looking for Technical Support Engineer



Job Description

We are looking for an experienced L1 Technical Support Professional with an industry experience of 3+ years in voice as well as non voice web support having exposure on public sites. Experienced in reporting and good with ITIL process.

What we ask for-

You will be responsible for resolving the support tickets by analyzing the functional issues, and will be part of 24*7 support team. Communicate to different stake holders on the progress as well as SLA owner. Work on voice as well as non-voice support.

Should be willing to work in shifts which also includes holiday/ weekends.
Based upon the shift roaster, weekly off is provided as per company policy.

In your role as a Technical Support (L1), you make the impact we have on our customers measurable. You work for leading brands within the Valtech Content XP practice and feel at home in a challenging, international environment in which you collaborate with other experts and support them.
 

Work Experience

3 to 8 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support, Network Administration, IT-Software Others


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk/ Service Desk, Customer Support


Company Info
Valtech is a global digital technology company where experiences are engineered. With a focus on business transformation for over two decades, we are continually revolutionizing how our clients connect with their consumers, transcending the digital divide by optimizing business-critical platforms, inventing new hardware and orchestrating omni-channel customer journeys. We are engineers, programmers, UX designers, marketers and innovators spanning 5 continents with 30+ offices throughout 14 countries (Argentina, Australia, Canada, Denmark, France, Germany, India, Luxembourg, Netherlands, Singapore, Sweden, Switzerland, United Kingdom and USA).

While our expertise is in technology, marketing and experience design, our passion is in addressing transformational business challenges for our clients. With a strong belief that differentiation comes from orchestrating seamless experiences around the customer, we close this gap by redesigning the customer journey and implementing the right, fully connected solution. With a renowned commitment to innovation and agility, Valtech creates unprecedented success for our Global 500 clients, such as Samsung Electronics, Volkswagen, Airbus, Heineken, Comcast and GE. For more information, visit www.valtech.com. Valtech. Where Experiences are Engineered.
 


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