KCS Group

Technical Support Executive   




  Zouma Creative Studios Pvt. Limited is looking for Technical Support Executive



Job Description

We are looking for candidates with proven experience in a technical support role, preferably with expertise in Microsoft 365. Must have strong understanding of computer systems, networks, and software troubleshooting. Excellent communication skills in English, both verbal and written. Ability to manage and prioritize multiple tasks effectively.

Problem-solving mindset with a focus on delivering solutions efficiently.
Flexibility to work in UK shift timings (1:30 PM to 10:30 PM).
Familiarity with ticketing systems and remote troubleshooting tools is an added advantage.

Preferred Qualifications:
Certification in Microsoft 365 or related IT fields is highly desirable.
Prior experience in supporting international clients, especially UK-based, is a plus.

Key Requirements-

Provide technical support and assistance to clients via email, phone, or chat for resolving issues related to Microsoft 365 and other IT systems.
Troubleshoot and resolve technical problems efficiently, ensuring minimal downtime for clients.
Assist in the installation, configuration, and maintenance of software and hardware systems.
Monitor and maintain IT systems, ensuring smooth functionality and addressing any reported issues promptly.
Document technical issues and resolutions in the company s knowledge base for future reference.
Collaborate with the internal team to escalate and resolve complex issues.
Ensure adherence to company protocols and deliver excellent customer service in all interactions.

Shift Timing: UK Shift (1:30 PM to 10:30 PM)
Work Schedule: 5.5 days per week

 

Work Experience

2 to 7 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Delhi/ NCR, Hyderabad, Pune, Chandigarh, Mohali 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, IT Helpdesk, Networking, Software Troubleshooting


Company Info
Zouma is a multinational leader in decision science, with offices in the United Kingdom, UAE, Australia, and India. Since our establishment in 2021, we have focused on leveraging innovative technology to help businesses thrive in competitive landscapes. We operate through six key divisions: Data Analytics & Artificial Intelligence, Product Engineering, Helpdesk & Support Services, Business Process Automation, Contingent Manpower, and Managed Infrastructure Services. Our expert teams convert data into actionable insights and develop custom software solutions tailored to client needs.

Our Helpdesk & Support Services ensure high-quality customer interactions, while our Business Process Automation streamlines operations. Additionally, our Contingent Manpower division equips businesses with the skilled professionals they need to adapt quickly. Zouma is more than a service provider; we are a strategic partner committed to empowering businesses with the expertise and resources necessary to navigate challenges and seize growth opportunities globally.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email


Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs


KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register