KCS Group

Technical Support Engineer   




  Tanla Solutions Limited is looking for Technical Support Engineer



Job Description

Candidate should be Graduate or Post Graduate (BE/ B.Tech, BCA, MCA, M.Tech) with 1 to 4 years of experience, preferably in Telecom Domain. Must have excellent communication (written & verbal) and interpersonal skills. Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive

Analytical mindset to solve issues with focus on client/ customer requirement
An ability to take independent decisions
Proactive, self-motivated and should be a team player
Flexible to work in 24x7 environment- Ability to plan and organize

Job Responsibilities-

Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers
Provide support to internal / external customer while adhering to the set SLA parameters.
Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers.

Monitor key accounts performance and take proactive measures .
Ensure apt utilization of platform resources with optimum performance outputs.
Collaborate / coordinate with other teams in identifying / resolving customer issues.
Capture and document all queries / concerns via the ticketing tool / email / other available means.

Responding to customers via various communication channels and to provide timely revert / updates / notifications.
Maintain regular tracker(s) and publish reports to all stakeholders.
Ensure 100% adherence to teams and organizational processes.
Time accounting, Ticket management
Customer response and engagement
Cross-functional communication and coordination
Compliance and SOPs
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Mumbai 


Educational Qualification
B.E./B.Tech, M.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical support (troubleshoot, online testing, problem solutions)


Company Info
Tanla Solutions Limited, a rapidly expanding company with its software development centre in Hyderabad, India. Tanla has witnessed tremendous growth over the years and has recently acquired a telecom services company in the U.K. Telecom Infrastructure Solutions have been at the core of Tanla`s operations. Tanla has the distinction of being one of the first few companies in India to focus on integrated solutions and products for the wireless world. Tanla has already made a name for itself in mobile communications. Tanla is India`s first company to make SMSC and VMS indigenously and compete with global giants. Even as telecom remains Tanla`s core area, the company has moved beyond it to display its competencies in an array of IT services.

Tanla`s new mergers have added to its strengths in customized software development and extended its focus to include Offshore Development and Maintenance and Infrastructure Management Services. Tanla offers a challenging career and a very congenial atmosphere combined with attractive compensation to professionals who set, meet and exceed challenging goals. Our commitment to aligning individual career aspirations with company`s value proposition provides the foundation for personal and professional development at Tanla. We offer well-defined roles and career paths for people who desire to excel in competitive environments.
 


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