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Job Description
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Candidate should be BE/ B,Tech in a related field with minimum of 6 Months in Production Server Management experience; troubleshooting, performance, etc. Very good knowledge on Unix and Shell scripting. Should have experience with any DBMS Systems i.e. Postgres/ Oracle/ Mongo DB
Familiarization with Help Desk and ticketing systems
Familiarization with escalation matrix.
Excellent communication skills (Written and verbal)
Ability to work effectively in a team environment
Motivated and natural curiosity in solving problems
Strong Ownership
Roles & Responsibilities:
Responsible for monitoring the health of the portal as well as IoT devices.
Provide support and respond to Product-specific escalations
Assist Netradyne team with Customer Complaint Management and Resolution
Participate in 24x7 off-hours/ weekend support rotation as needed.
Provide customers with timely and regular feedback on customer reported issues in a courteous and professional manner.
Manage customer configuration and other detail necessary to provide timely support.
Identify and develop knowledge base articles derived from troubleshooting efforts.
Identify product problem areas and provide detailed documentation of the issue.
Assist with troubleshooting documentation to better facilitate Level1 support.
Provide support to remote software upgrades on the customers hardware.
Assist in identifying tools and solutions to better troubleshoot technical problems.
Understand all aspects of the product, and proactively debug production issues.
Additional tasks as needed aimed at promoting comprehensive customer support.
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Work Experience |
0 to 3 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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IT-Software, Desktop Support, Network Administration, IT-Software Others |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Bangalore |
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Educational
Qualification
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B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support, Configuration, Server Management, Troubleshooting
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Company Info
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We leverage the depth and expertise within our global technology centers to push the boundaries of intelligent connectivity. Our world-class team of scientists are developing key Intellectual Property in the areas of computer vision, deep learning, edge computing, and predictive analytics to accelerate the evolution of the Industrial Internet of Things (IIoT), driving meaningful advances in the transportation ecosystem.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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