KCS Group

Technical Support Engineer   




  NetApp Inc. | US Data Storage Company is looking for Technical Support Engineer



Job Description

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Required Skills:

Excellent troubleshooting skills, and passion for problem solving and investigation
Understanding and strong troubleshooting experience with File sharing protocols and application: - CIFS, NFSv3, NFSv4, Citrix, Hyper-V and VMware
Excellent knowledge of Operating Systems including (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL)
Strong troubleshooting experience with Ethernet, TCP/IP networking protocol.
Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos.
Should be able to identify and troubleshoot SMB and NFS authentication and authorization issues.
Strong knowledge and experience in troubleshooting issues on either NFS or CIFS or TCP/IP is mandatory.
The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.
Candidate having experience in administration and troubleshooting of NetApp 7 Mode and C Mode is a plus.
Exposure on working with VSCAN, Fpolicy is a plus.
Knowledge on tools like perfstat, wireshark, netmon, ASUP logs is a plus.

Education
B. E or B. Tech Graduate (Computer Science, E & C, I.T, E&E) from a reputed college or minimum of 5+ years of related experience.

Primary Job Functions:

Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
Provide troubleshooting and technical support via phone, Web based tools and email.
During problem escalations, act as a liaison between customers and Engineering support.
Collaborate with other teams and experts whenever required to solve complex technical issues.
Continuously develop skills leveraging several learning tools available at NetApp Inc.


 

Work Experience

2 to 7 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration, Security


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Desktop Support, Customer Support, System Administration, Networking


Company Info
NetApp makes your hybrid cloud run like a dream. The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that s just scratching the surface.
 


Address


Not Mentioned


Contact Number


Not Mentioned


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