KCS Group

Technical Support Specialist    




  Avalara Technologies (I) Private Limited is looking for Technical Support Specialist



Job Description

As an IT Support Specialist II in Avlara`s Information Technology department, your goal is to provide world-class service to our internal customers. You will be responsible for solving technical issues for our internal customers, increasing the overall satisfaction of our internal customer base by assisting them in day-to-day IT related requests and issues, and contributing to a global environment of growth with high productivity.

Required Skills/ Qualifications-

Bachelor`s degree in Computer Science or Engineering Degree
4 years or more of relevant experience in technical support
Must have excellent communication skills.
Must be willing to work with US Pacific Time-24/5 weekly rotational shifts.

Strong troubleshooting and debugging skills.
Demonstrated knowledge of Win 2016/2019/2022 Servers
Experience with Enterprise services like Active Directory/DNS/DHCP/Radius.
Must have worked on Dell/ HP/ Lenovo/ Apple hardware.
Technical knowledge of Microsoft Intune for supporting end user devices.
Mac OS MDM platform like Jamf or Kandji.

Technical knowledge of E-Mail and associated protocols
Knowledge of Single Sign On and IAM.
Solid understanding of security concepts, principles, and practices for end user devices.
Must have desktop hardware troubleshooting skills.
Remote access/ VPN troubleshooting and network connectivity support.
Basic networking & troubleshooting tasks.
Knowledge on Network hardware and software as well as VPN.
Experience with an ITSM tool preferably ServiceNow or Jira.

Preferred Skills/ Qualifications-

ITIL foundation certification or experience in ITIL framework environment.
Experience with an ITSM ticketing systems.
MCP Certification is a plus.

This position would require you to work from Pune office 5 days a week.
Provide L2 technical support for internal customers.
End-user account management in Active Directory and Cloud Services.
SharePoint/ OneDrive administration.
 

Work Experience

4 to 8 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Application Support, Troubleshooting, Customer Support, Product Support


Company Info
Avalara makes tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across leading ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to improve your compliance journey.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



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