KCS Group

Technical Support Engineer   




  Red Hat India Private Limited is looking for Technical Support Engineer



Job Description

The Red Hat Global Support Services team is looking for a highly-skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you`ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone.

As a Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you`ll interact with are often other engineers, so we`ll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system.

What will you do?

Provide technical support to Red Hat enterprise customers
Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically
Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
Exceed customer expectations by providing outstanding customer service
Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge management system while working on customer issues

What will you bring?

Linux experience in the enterprise sector, with excellent administration skills
Thorough knowledge of the Linux kernel, networking, and memory management
Excellent troubleshooting skills, and a passion for problem solving and investigation
Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration, Security


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Troubleshooting, Customer Service, Linux kernel, Networking


Company Info
Red Hat is the leading provider of enterprise open source software including Linux , hybrid cloud, AI, and automation technologies. We work alongside a community of contributors, customers, and partners to build technology that unlocks opportunities for innovation, everywhere.

Founded in 1993, Red Hat is the premier Linux and open source provider. The most recognized Linux brand in the world. We serve global enterprises through technology and services made possible by the open source model. Solutions include Red Hat Enterprise Linux operating platforms, sold through a subscription model, and a broad range of services: consulting, Red Hat Network. Red Hat`s global training program operates in more than 60 locations worldwide and features RHCE, the global standard Linux certification.
 


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Referral Information


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