KCS Group

Technical Support Engineer   




  Testsigma Software Technologies Pvt. Limited is looking for Technical Support Engineer



Job Description

Candidate should have a Bachelor s degree or higher in Computer Science, Engineering, or Technical discipline with 1 to 3 years of experience in a customer-facing technical or consulting role or L2 Support or Application Support. Should have basic knowledge of Web-based applications, various browsers, and HTML DOM, and CSS. Basic understanding of cross-browser manual and automation testing. Must have excellent presentation and communication skills (both virtual and in-person)

Experience in requirements gathering, use-case identification, fit-gap analysis, multi-product solution design, and system integration
Design best-practice solution architectures and process flows/workflows to help customers visualize their path to better automation.
Being a critical member in the field, you will act as the voice of the customer and provide valuable feedback and recommendations to our Product Management
Energetic and driven, hands-on individuals with a positive attitude
Results oriented and focused on meeting deliverable timelines.
A team player with excellent communication skills.

Key Responsibilities-

Provide 24x5 world-class support to Testsigma customers. (Rotation Shift)
Manage customer queries and issues on Chat, Email, and on the Call.
Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge etc.
Manage ticket and chat SLAs.
Collaborate with Engineering, DevOps, and Product Management teams to address customer issues
Strong understanding of cross-browser manual and automation testing
Understand the Web-based applications (IIS, W/LAMP etc.)
Awareness of programming languages (JavaScript, Java, Python, PHP) and testing frameworks.
Awareness of Hybrid cloud-based Saas solutions

Benefits-

Attractive salary
100% company-paid medical insurance
Daily catered lunch, free snacks, etc.
Flat hierarchy.
Learning Opportunities.
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Application Support, Software Support, IT Helpdesk, Troubleshooting


Company Info
Testsigma makes it fast and easy for QA teams to run test automation at speed and scale without coding expertise. We do this by empowering everyone in the team to author test cases using plain English statements and run the tests across thousands of browsers and devices. Unlike legacy test automation frameworks, Testsigma does not require knowledge of coding, thus enabling QA teams of all sizes to start automating their tests in weeks as opposed to months. Hundreds of leading QA teams across the world use Testsigma s low-code test automation platform to release quality software at speed and scale. Some notable customers of Testsigma include Cisco, Samsung, Bosch, Honeywell, and American Psychological Association. Testsigma is headquartered in San Francisco with engineering teams in Bangalore and Chennai. Testsigma is backed by marquee investors like Accel, MassMutual and Strive.
 


Address


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Referral Information


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