KCS Group

Technical Support Engineer   




  Movate Technologies Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate with basic knowledge on computer hardware peripherals, Operation Systems,
Chrome Brower, IE and Firefox. Should be able to work on firewall and IP Configuration. Flair for customer service and technical troubleshooting. Configuration & troubleshooting all types of Hardware`s, Software applications, Antiviruses & Network problems (TCP/ IP)

Responsible to handle customer queries / issues through Voice and or Non Voice (International/ Domestic) transactions to the best of customers satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Handle calls customer queries / issues - Efficient dealing of complaints to completion and enabling satisfaction of customer, Follow-up with customer for resolution
Responsible to adhere to schedule - Being regular to the work, does not show late to shifts, Does not take excessive long breaks
Responsible to document all calls in CRM Tools - 100% recording of call information in CRM
Attending Team Huddles - Acquiring knowledge about the newly released products, Receiving feedbacks positively from TLs, Reporting to supervisor on day-to-day events
Ensure compliance to all process and procedures in organization - Follow all policies and procedures defined by the organization and updated from time to time, Compliance to organizational policies and processes

Interview Date/ Time-
24th October 2024, 9.30 AM - 5.30 PM

Venue Detaills-
No 32 A and B, Ground Floor, Ambit IT Park,
Ambit Park, Road, Ambattur Industrial Estate,
Ambattur, Chennai, Tamilnadu

Contact - A. R. Harsha
 

Work Experience

0 to 1 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Chennai, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Technical Voice Process, International Voice Process, Chat Process


Company Info
Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


24/ Oct/ 2024


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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