KCS Group

Technical Support Engineer   




  NxtWave Disruptive Technologies Pvt. Limited is looking for Technical Support Engineer



Job Description

We are seeking a highly motivated and detail-oriented Technical Support Engineer to join our team. The successful candidate will be responsible for supporting the day-to-day technical operations of our business, thereby ensuring the quality content is being delivered to students.

Role: Technical Support Engineer
Job Type: Full Time - Work From Office
Location: Hyderabad

Roles & Responsibilities

Course Content Management:
Efficiently load and update course content onto our Learning Management System (LMS) in accordance with established schedules and quality standards.
Collaborate with content creators and subject matter experts to ensure accurate and engaging content delivery.
Monitor and maintain the integrity of course materials, ensuring a seamless learning experience for our users.
Technical Ticket Resolution:
Provide timely and effective technical support to resolve user inquiries, issues, or tickets related to the LMS, course content, and associated technologies.
Diagnose and troubleshoot technical problems reported by users, escalating complex issues as needed.
Document and track support tickets to ensure that all issues are resolved satisfactorily and within established service-level agreements.

Continuous Improvement:
Collaborate with the technical support team to identify recurring technical issues and recommend improvements to the LMS and associated processes.
Stay current with the latest trends in e-learning technology and provide suggestions for enhancements to enhance the user experience.

Communication and Collaboration:
Collaborate with cross-functional teams, including content developers, IT to address technical challenges and ensure a seamless educational experience.

Must have good analytical and comprehension skills.
Knowledge in any one of the programming languages and aptitude (aligning with Fresher IT requirements)
Command of the English language: an eye for detail, grammar, and proofreading skills
Ability to work in a fast-paced environment and deliver high-quality work on tight schedules.
Good Command on Excel

Working Hours: 8 Hours per day, 6 days a week
Requirements: Having a laptop would be added advantage
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support, Network Administration


Vacancies
Not Specified 


Industry
Educational/Training 


Job Location
Hyderabad, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Desktop Support, Technical Analysis, IT Service Desk, Software Support


Company Info
NxtWave is one of India`s fastest-growing Ed-Tech startups. NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs. NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). The startup is backed by Orios Ventures, Better Capital and marquee angels, including founders of some of Indias unicorns. NxtWave is an official partner for NSDC, under the Ministry of Skill Development & Entrepreneurship, Govt. of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Govt. of India, and Startup India. The startup has received accolades as The Greatest Brand in Education in a research-based listing by URS Media, a leading international media house.
 


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