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Job Description
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This position will be responsible for proactively monitoring the various processing s and handling installation related activities for the IDeaS client base. Provide reactive support for issues raised by the internal/ external clients. You are required to consistently demonstrate your ability to flourish in a highly pressurized team environment whilst maintaining a flexible attitude and meticulous attention to detail to the work assigned.
What you ll be doing...
Proactive monitoring of processing s across all IDeaS client base.
Contribute towards achieving departmental goals across all IDeaS products.
Minimal but appropriate escalations to other teams.
Handle assigned tasks with assistance and guidance from others.
Timely completion of installations to ensure revenue targets are met.
Ensure issues are correctly assigned and client calls/ portal issues are addressed within pre-defined resolution timeframes and details entered in SFDC.
What you ll bring to us
Optimal utilization of the support tools to speed up process monitoring and trouble shooting.
Builds effective working relationships with members across teams.
Provide a daily update to the Senior Product Engineers and above on progress of issues/ projects.
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Work Experience |
1 to 4 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web) |
Vacancies
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Not Specified |
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Industry
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CRM/Call Centers/BPO |
Job Location
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Pune |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting
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Company Info
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SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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