KCS Group

Technical Support Executive   




  Ample Technologies Private Limited is looking for Technical Support Executive



Job Description

Candidate should be Any Graduate with 0 to 5 years of experience in Technical Support, IT Helpdesk, Customer Support, Networking, Product Support, Troubleshooting. Must have excellent communication skills, capable of building trusting relationships. Ability to perform in fast-paced environments.

Job Responsibilities-

Customer service/ Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services)
Answer customers questions about specific products/ services
Troubleshooting technical-related issues and ensuring to resolve the issues within TAT
Cross-sell products
Promote accessory sales including add-on packs
Manage returns of merchandise
Coordinate with the other departments teams to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers

Provide customer feedback to the Team Leader
Stay up-to-date with new products/ services
Escalate problems when unable to resolve customer issues
Adhere to the Ample and Apple compliance
From time to time complete the required Ample & Apple courses
Understanding of the retail sales and service process
Knowledge of computer hardware and software is an added advantage
Familiarity with consumer behaviour principles
Knowledge of inventory stocking procedures
Track record of achieving sales and service quotas

Interview Date/ Time-
16th October, 2024 9.30 AM - 5.30 PM

Venue Details-
Ample Technologies Private Limited
iCare : 612/1, 80 Feet Road, 4th Block,
Koramangala, Bengaluru, Karnataka - 560 095

Contact - Trupti
 

Work Experience

2 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Retailing 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, Networking, Product Support, Troubleshooting


Company Info
Ample Technologies is an information technology and services company based out of Bengaluru. Ample has over two decades of rich experience in enterprise solutions and premium retail. Customer experience, and excellence, both are at the core of our value proposition.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


16/ Oct/ 2024


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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