KCS Group

Technical Support Executive   




  FirstSource Solutions Limited is looking for Technical Support Executive



Job Description

As a Technical Support Executive, your primary responsibility is to provide excellent customer support and technical assistance to clients or end-users facing issues with products or services. You will be the first point of contact for customers seeking help, and your role is crucial in ensuring customer satisfaction and resolving technical issues efficiently. The position involves a combination of technical expertise, communication skills, and problem-solving abilities.

Qualifications:

Bachelors degree in a relevant field (Information Technology, Computer Science, etc.) or equivalent work experience.
Previous experience in a technical support role is preferred.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Familiarity with helpdesk or ticketing systems.
Patience and customer-focused attitude.

Key Responsibilities:

Customer Assistance:
Respond promptly to customer inquiries through various channels (phone, email, chat, or ticketing system).
Provide accurate and timely solutions to customer problems or concerns.
Guide customers through troubleshooting processes to identify and resolve technical issues.

Technical Expertise:
Possess in-depth knowledge of the company`s products, services, and technical specifications.
Stay updated on the latest product features, updates, and industry trends.
Troubleshoot hardware and software issues, escalating complex problems to higher-level support teams when necessary.

Problem Resolution:
Diagnose and resolve technical issues by following established procedures and utilizing available resources.
Document customer interactions, issues, and solutions for future reference.
Collaborate with other departments to ensure seamless issue resolution and customer satisfaction.

Interview Date/ Time-
8th October - 10th October 2024, 11.30 AM - 4.30 PM

Venue Details-
FirstSource Solutions Limited
Brigade Tech Garden, Kundalahalli, Brookefields
Dragon Fly building, 3rd floor, Bangalore - 560037

BUS STOP: ACES LAYOUT
 

Work Experience

0 to 2 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting


Company Info
Firstsource is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company s approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model to meet a client s business objectives and cost reduction strategy.

The demand for BPO continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


8, 9, 10/ Oct/ 2024



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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