KCS Group

Technical Support Engineer   




  ASG Technologies Group, Inc. is looking for Technical Support Engineer



Job Description

Candidate should have a Bachelor of Science Degree with 2+ years of experience in technical engineering support. IT Helpdesk, Network Support, Customer Support, Troubleshooting. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions.

Essential Duties & Responsibilities-

Able to assess customer needs and set expectations
Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
Responsible for handling a high volume of administrative cases
Verify accuracy of business impact statement as provided by the customer
Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem
Able to troubleshoot common problems
Use testing tools for troubleshooting
Research moderate cases using knowledge bases, documentation etc
Gather information to develop reproducible cases
Prepare, recommend and implement solutions

Mastery of creating case tracking details for use by team members for similar/future problem resolution
Accountable for team and individual results
Participate in internal projects and other work as directed
Self-directed learning to expand expertise of Rocket Software products
Contributes to training content, as necessary
Act as the go-to Technical Support Engineer for Technical Support Technicians
Assist other Support Engineers at different levels
Write collateral at an appropriate level
Contributes to training
 

Work Experience

2 to 7 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Network Support, Cuctomer Support, Troubleshooting


Company Info
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about peoplenot just ones and zeroes. Were people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity.
 


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