KCS Group

Technical Support Engineer   




  Eruvaka Technologies Private Limited is looking for Technical Support Engineer



Job Description

Candidate should have BE/ B. Tech/ BSc or an equivalent degree.
Experience: 0 to 4 years
Good communication Skills
Good problem- solving and analytical skills.
Good team player
Need to be flexible with working hours.

Role & Responsibilities

Initial point of contact for customers, customer representatives and other business partners.
Collaborating with the field teams in contributing towards the stability of devices and service delivered.
Monitoring Pond Alerts in Dashboards and clearing/ escalating required.
Device health monitoring and reporting.
Capturing pond level events that are highlighted, update to customers and customer support team
Training field employees on the use of devices and services.
Supporting workshops with device debugging
Monitoring devices Installation and Service.

Checking device readiness and health prior to dispatch from dealer or workshop.
Regular follow-ups with customers/ customer representatives on pond/ device performance to deliver and receive feedback.
Communicate with internal teams to resolve the issues
Documenting all events and issues in support tool.
Escalating incidents when required.
Reporting incidents on regular intervals
Willing to work on rotational shifts.

Interview Date/ Time-
3rd October - 4th October, 2024 10.00 AM - 4.30 PM

Venue Details-
Eruvaka Technologies Private Limited,
Plot No. 69, Road No. 5, Guru Nanak Colony Road,
Kanaka Durga Gazetted Officers Colony, Vijayawada,
Andhra Pradesh - 520 008.
 

Work Experience

0 to 4 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Vijayawada, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Non Voice Process, Customer Support, Troubleshooting


Company Info
Eruvaka Technologies serves the Aquaculture industry by designing and building advanced pond management and diagnostic systems that utilize complex algorithms, IoT and machine learning to precisely feed the shrimp and monitor the pond parameters 24x7. These systems help farmers to improve profitability, protect pond eco-systems by reducing the feed usage significantly and provides farmers with valuable actionable insights. With customers in over 10 countries, we are expanding rapidly to deploy our systems across the world to achieve our mission of sustainable aquaculture.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


3, 4/ Oct/ 2024


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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